The software does not accept the registration key

  • KB ID: 1000286

  • Added: 11-12-2013

  • Last updated: 12-12-2013

View products that this article applies to.
Outpost Antivirus Pro 2009
Outpost Antivirus Pro 7.0 - 7.6
Outpost Antivirus Pro 8.0
Outpost Antivirus Pro 8.1
Outpost Antivirus Pro 8.1.1
Outpost Antivirus Pro 8.1.2
Outpost Antivirus Pro 9.0
Outpost Antivirus Pro 9.1
Outpost Firewall Pro 8.1
Outpost Firewall Pro 8.0
Outpost Firewall Pro 2008
Outpost Firewall Pro 2009
Outpost Firewall Pro 7.0 - 7.6
Outpost Firewall Pro 8.1.1
Outpost Firewall Pro 8.1.2
Outpost Firewall Pro 9.0
Outpost Firewall Pro 9.1
Outpost Security Suite Pro 8.0
Outpost Security Suite Pro 8.1
Outpost Security Suite Pro 2007
Outpost Security Suite Pro 2008
Outpost Security Suite Pro 2009
Outpost Security Suite Pro 7.0 - 7.6
Outpost Security Suite Pro 8.1.1
Outpost Security Suite Pro 8.1.2
Outpost Security Suite Pro 9.0
Outpost Security Suite Pro 9.1

If the software does not accept a registration key and the following error message appears, there may be several reasons.


  1. First, make sure that you enter the key exactly and that it belongs to the particular product you want to register. It is necessary to mention, that Outpost Firewall Pro, Outpost AntivirusPro and Outpost Security SuitePro are independent products and their registration keys are not interchangeable. For example, Outpost Firewall Pro's's registration key cannot be used to activate Outpost Security SuitePro and visa versa. Please be aware of this when entering your registration key.

  2. If you bought Outpost in a box, you may have confused its registration and activation keys. The Outpost registration key contains registration information for your copy of Outpost and is sent to you when your payment is processed. The registration key is needed to run Outpost in non-trial mode (after your 30 day trial period has expired). If you purchased your product on a CD, you need to activate it using the activation key (the 25-character key specified on your product pack) in order to receive the registration key.
    If you downloaded your product from Agnitum's web site, you do not need to use an activation key.

  3. If you enter your registration key by hand, you may have made a mistake while typing in its characters. To avoid mistakes never type in your key; use the Copy-Paste function of your operating system.

    Note: While entering a key, make sure that you have not copied extra symbols like either of the closing brackets at the beginning of each line:

  4. If you worked with a registered copy of the product earlier and are now installing a newer version of the same product, maybe your license period of free upgrades and technical support has expired, which means that you cannot use your present registration key with the newer program version. To be able to use new program versions and receive regular updates for product databases you need to renew your license. To renew your license, follow the instructions at http://www.agnitum.com/purchase/renew.php If you already renewed your license, you might have confused your old and new keys while entering your registration key. Make sure you enter the key of an active license.

Note: For more information about the necessity and usage of activation and registration keys, possible problems on registering Agnitum's products and additional registration information see Registration information and issues.

If you fail to solve any of the problems mentioned above, our technical support team is ready to help you. Please use the form at http://www.agnitum.com/support/contact.php


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